FAQ

What is posters-photos.com?

Posters-photos.com is the website of Loïc Delplanque, an artist photographer based at 23A rue Georges Cadoudal in Pluneret.
Mail : l.delplanque@posters-photos.com
Tel: 06.19.29.73.49
Opening hours: Monday to Saturday, 10am to 7.30pm

How can I be sure that my poster will arrive by post in good condition?

Depending on size and quantity, prints are shipped in either solid cardboard tubes or reinforced cardboard boxes, both of which are very strong. Any damaged poster will be returned to you free of charge.

What happens if I'm not satisfied with the prints?

If your work does not correspond to your order (wrong size, paper, margins, etc.), simply send us an e-mail with a photograph of the problem. Once we have ascertained the damage, we will immediately proceed with the withdrawal. This request must be made within 7 days of receipt.
For any exchange, please send us an e-mail at the following address l.delplanque@posters-photos.com specifying your order number. We will help you with this.

What should I do if my parcel is damaged?

If your parcel is damaged on delivery (bent box, crushed tube), you must refuse it so that it can be returned to us.

How does delivery work?

Delivery time 3 to 6 working days in secure packaging. Prints and prints are shipped flat in a secure envelope up to a maximum size of 60 cm x 40 cm. Larger prints will be shipped on a roll due to format and production. The poster will be wrapped around a roll to avoid the risk of distortion, protected by specific papers, and the whole will be placed in a rigid cardboard box. If you have any questions, please contact us: l.delplanque@posters-photos.com.

What type of paper should you use for your prints?

Our works are printed on Hahnemühle Torchon 285g, an exceptional paper made from pure cellulose. With its brilliant white and unique watercolour texture, it enhances every detail of your photographs. The premium matt inkjet coating guarantees vibrant colours and deep blacks, delivering remarkable print results. Acid-free and lignin-free, this paper meets the strictest conservation standards.

How much will postage cost?

Delivery is free, whatever the country. The limited edition certificate is signed by hand, so it will be sent separately from the delivery and free of charge.

How can I keep up to date with what's new on posters-photos.com?

The best thing to do is to subscribe to our newsletter; you'll receive a maximum of two newsletters a month, keeping you up to date with our new photographs and posters as well as our articles on Brittany and art.

How can I track the progress of my order?

When you place an order with posters-photos.com, you will receive several e-mails: an e-mail confirming that your order has been processed, a second e-mail confirming your payment, and a third e-mail when your order is dispatched. You must provide an exact e-mail address when placing your order. If you do not receive these emails, please check that they are not in your junk mail box and approve posters-photos.com as the sender.