Shipping policy

Delivery

Free delivery to any country!
Delivery time 5 to 9 working days in secure packaging. Prints and prints are shipped flat in a secure envelope up to a maximum size of 60 cm x 40 cm. Larger prints will be shipped on a roll due to format and production. The poster will be wrapped around a roll to avoid the risk of distortion, protected by specific papers and placed in a rigid cardboard box.

If you have any questions, please contact us: l.delplanque@posters-photos.com

Please note: The limited edition certificate is signed by hand, so it will be sent separately from the delivery and free of charge.

Terms of delivery

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered in accordance with the terms and conditions and within the period specified above.

Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be re-sent at the buyer's expense. The purchaser may, at his/her request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, which will allow the parcel to be collected at the place and time indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The purchaser must indicate on the delivery note and in the form of handwritten reservations accompanied by his/her signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.).

This verification is considered to have been carried out once the purchaser, or a person authorised by the purchaser, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address indicated in the legal notices on the site.

Delivery errors

The purchaser must notify the seller on the day of delivery or, at the latest, on the first working day following delivery, of any claim of error in delivery or non-conformity of the products in kind or in quality compared to the information given on the order form. Any claim made after this deadline will be rejected.
The claim may be made, at the buyer's option :

- by telephone at the following number: 0619297349 ;
- by e-mail to the following address: l.delplanque@posters-photos.com .

Any claim not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the seller from all liability towards the buyer.

On receipt of the complaint, the seller will allocate an exchange number for the product(s) concerned and will communicate this by e-mail to the buyer. A product can only be exchanged once the exchange number has been allocated.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo to the post office of your choice, at the following address: 23A rue Georges Cadoudal, 56400 Pluneret.

Shipping costs for a new print run are at the seller's expense.